REFUND & cancellation POLICY

It is your responsibility to read and understand our Cancellation Policy & Terms of Service before making a reservation.

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REFUND & CANCELLATION POLICY:

GUEST CANCELLATIONS

Naturally, no one books with the intention of cancelling or postponing their trip, but unexpected things do happen, so please ensure you have adequate travel cancellation insurance in place.

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If you need to cancel any trip with LostWild Adventures fees may apply, and a notice of cancellation must be provided in writing or via email.

Please refer to the following for a breakdown of applicable cancellation fees, if you cancel:

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90 days or more before your trip Start Date, you will be refunded the full amount paid up to that date, including any deposit paid.

Between 60 - 90 days before your trip Start Date, you will be refunded 50% of any sums already paid or sums owed. This is the stage of trip planning that we book and pay for your accommodation, sometimes being non-refundable to us.

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Between 30 - 60 days before your trip Start Date, you will be refunded 10% of any sums already paid or sums owed. At this stage of planning the trip, we book and pay for activities included in our trips, sometimes being non-refundable to us.

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Less than 30 days before trip Start Date, you will not receive any refund. As a company we have already paid for all your trip inclusions, sometimes being non-refundable to us.

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REFUND & CANCELLATION POLICY:

CANCELLATIONS MADE BY US

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In the very rare occasions that LostWild Adventures has to Cancel or change the Start Date of any trip, You will have three (3) options;

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OPTION 1: Swap to a Different Trip

We offer complete flexibility on dates and destinations so that you can move to another LostWild Trip of your choice. We will transfer any and all payments made to your new trip of choice.

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OPTION 2: Change to a Different Date

If your heart was set on the trip destination you booked we offer complete flexibility on swapping or postponing your trip date. We will transfer any and all payments made to the new trip date of your choice.

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OPTION 3: Request a Full Refund

Obviously the support of you keeping a future trip booked with us would mean the world to us. But if you would rather a full refund we would happily oblige.

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REFUND & CANCELLATION POLICY:

CANCELLATIONS made because of fcdo advice

For trip cancellations made in connection with following FCDO Travel Advice (Foreign, Commonwealth & Development Office, UK), this will include any countries or areas being affected by unrest, war, terror threats, protests, threat to life, Covid-19, other illness and more, special terms apply;

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LostWild Adventures will NOT be responsible or offer any refund for any Trip as these cancellations are out of LostWild Adventures control. As the FCDO will have advised against travel, many Travel Insurance Companies will cover all cancellation costs. Be sure to check your Travel Insurance Policy terms & conditions, and speak to your Insurer about these cancellation costs.

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LostWild Adventures is NOT responsible for any expenses incurred in preparation for ANY cancelled Trip such as other accommodation, airline tickets, loss of work, and/or other costs associated with preparing for your trip.

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By booking any trip with Us you agree to be bound by and adhere to all policies and rules.

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For any questions or queries, please email us at info@lostwildadventures.com

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